Terms & Conditions

Organic Planet Foods Trading LLC

Welcome to Organic Planet Foods LLC. These are the terms and conditions governing your access to and use of the website www.organicplanetme.com. By accepting these terms and conditions, and by using the Site, you represent that you agree to comply with these terms and conditions with Organic Planet Foods Trading LLC  (“we”, “us” or “Organic Planet Foods Trading LLC ) in relation to your use of the Site (the “User Agreement”). This User Agreement is effective upon acceptance. If you do not agree to be bound by this User Agreement please do not access, register with or use this Site.

Before you may become or continue as a member of the Site, you must read, agree with and accept this User Agreement and Organic Planet Foods Trading LLC, Privacy Policy (the “Privacy Policy”).

About us : Organic Foods Trading LLC founded in Dubai, Organic Planet is a destination for natural products that’s healthier for you and aligned with your values. We source local and organic ingredients from farmers we know and partners we trust, supporting our communities and creating meaningful relationship with those around us. We exist to create experience where passion and purpose come together and dream every home in the region to have our products.

Trading licence: Organic Planet Foods Trading LLC, is a fully licensed a local company governed under the laws of the UAE. All receipts, invoices and payment details will be made through Organic Planet.

Shopping Online & Confidentiality:  In order for us to deliver to you, you will need to become a registered user of the Organic Planet Foods Trading LLC. We will require your delivery address, your contact, we will then create an account and ask you to set a password for your account. We undertake to exercise all reasonable precautions to keep information supplied to us by customers strictly confidential. We never supply customer’s information to third parties.

Once your account has been set up, you’ll be able to view your order summary again in your ‘shopping cart’ page.

Acceptance of Orders:  All orders submitted through our website are confirmed by e-mail. No order should be deemed to be accepted without this confirmation. All orders are fulfilled subject to these terms and conditions. It might not be possible for us to accept orders for delivery to certain areas; in this case collection must be made from our store or pre arranged pick-up Point.

Delivery: Normal delivery times are 9am – 6pm Saturday to Thursday. The day of delivery will depend on where you live. . Deliveries are made according to our delivery schedule or next day delivery, as requested when placing your order. Please contact us for more information by emailing orders@organicplanetme.com.

Payments  : Cash On Delivery.

Currency: Prices quoted are in UAE Dirhams and all payments are to be made in UAE Dirhams.

Refunds, returns and stock availability:  If you are unsatisfied with any of our products, please contact the Organic planet Foods Trading LLC Team and we will be happy to offer a replacement item. In certain cases, a discount may be offered against your next purchase, which will be credited to your next order placed. Please contact email : orders@organicplanetme.com with any complaints or queries about the products delivered.

Non-perishable items can be returned or replace at Organic Planet Ministore, Pyramid building, Karama within 2 – 3 working days (with receipt) if the goods are in good, compact and packed condition. We cannot offer refunds for fresh produce. No perishables can be returned.

Organic Planet Foods Trading LLC we will work hard to only deliver the freshest and best products, and to keep the items on the website up to date. Due to the nature of Organic foods, and the fact that we work with small family suppliers, some items may no longer be available between the time of order and the time of delivery.